1. General Information
All products sold by Balance by Nena are for personal use only. We reserve the right to update, modify, or discontinue any product or service at any time without notice.

2. Product Information
We strive to display accurate product details and colors; however, variations may occur due to lighting or screen settings. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional before using any new wellness or skincare product if you have sensitivities or health concerns.

3. Orders & Payments
All orders must be paid in full at checkout. Prices and promotions are subject to change without notice. We reserve the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized use.

4. Shipping & Delivery
Processing times vary between 2–5 business days unless otherwise stated. Once shipped, tracking information will be provided. Balance by Nena is not responsible for delays or lost packages caused by postal services, incorrect addresses, or unforeseen circumstances.

5. Returns & Exchanges
Due to the nature of skincare and wellness products, all sales are final. We do not accept returns or exchanges for opened or used items. If you receive a damaged or incorrect product, please contact us within 7 days of delivery at support@balancebynena.com for assistance

6. Privacy & Security
Your privacy is important to us. We do not share or sell your personal information. All transactions are processed securely through Shopify’s payment system.

7. Liability
Balance by Nena is not liable for any direct or indirect damages resulting from product misuse or unforeseen reactions. Use all products as directed and discontinue use if irritation occurs.

8. Contact Us
For questions, concerns, or support, please contact our customer service team at hello@balancebynena.com.